Refund policy

Return & Refund Policy

Last Updated: June 22, 2026

At Zevio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before requesting a return, refund, or exchange.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 Days of delivery.

  • Be unused, unworn, and in its original condition.

  • Include original packaging, tags, manuals, and accessories where applicable.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers may request a return within 7 Days from the date the order is delivered.

Return requests submitted after the return period may not be accepted.

3. How to Request a Return

To initiate a return:

  1. Contact our support team at babadiruddin@gmail.com.

  2. Provide your order number and reason for the return.

  3. Include photos if the product is damaged, defective, or incorrect.

  4. Wait for return instructions from our team before shipping the item.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • The refund will be processed to the original payment method.

  • Refunds may take 5–10 Business Days to appear in your account depending on your payment provider or bank.

If the refund is rejected, we will provide an explanation.

5. Exchanges

We may offer exchanges for:

  • Defective products

  • Damaged products

  • Incorrect items received

If you wish to exchange an item, please contact us at babadiruddin@gmail.com with your order details.

Exchange requests are subject to product availability.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Different from what was ordered

Please contact us within 7 Days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging if applicable

After verification, we may offer:

  • Replacement

  • Exchange

  • Full or partial refund

depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless defective or damaged upon arrival:

  • Personal care products

  • Hygiene-related products

  • Customized or personalized products

  • Gift cards

  • Downloadable digital products

  • Clearance or final-sale items

  • Products specifically marked as non-returnable

Additional categories may be designated as non-returnable where permitted by law.

8. Return Shipping Costs

If the Return Is Due To:

Customer Preference

Examples:

  • Ordered by mistake

  • No longer wanted

  • Changed mind

The customer may be responsible for return shipping costs.

Our Error

Examples:

  • Wrong item sent

  • Defective item

  • Damaged product

Zevio will cover reasonable return shipping costs where applicable.

9. Refund Exceptions

Refunds may be reduced or denied if:

  • The returned product is damaged due to customer misuse.

  • The product is returned incomplete.

  • The item shows signs of use beyond reasonable inspection.

  • Required accessories or packaging are missing.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or bank.

  3. Contact us at babadiruddin@gmail.com for assistance.

Some financial institutions may require additional time to process refunds.

11. Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation may not be possible and the order may instead be subject to the return process described in this policy.

12. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: Zevio

Website: zevio.site

Email: babadiruddin@gmail.com

Country: India